Therapy Sessions: Therapy sessions are 30, 45, or 90 minutes in length. The last five minutes of each session will be spent reviewing the session with a parent or caregiver and discussing homework.

Cancellations: If you must cancel an appointment that you have scheduled, please call immediately. Unless in the case of an emergency or illness clients will be charged for therapy sessions not cancelled 24 hours in advance. It might be necessary for TALK to cancel a therapy session on short notice. Every effort will be made to make sure you are aware of the need to reschedule and we will find a time that is convenient for you to make up the session.

Confidentiality: Privacy and confidentiality are of the utmost importance to TALK. Please review the Notice of Privacy Policy for details regarding policies for maintaining confidentiality. You will only be contacted via the method(s) chosen on your Contact Information form. It is up to you to make sure contact information is kept current. If you would like TALK to exchange information with another person or professional, an Authorization for Release of Information form must be completed. 

Fees: You will be informed of the charges prior to being provided with any type of clinical service. A schedule of fees is available upon request. Fees apply to various types of services including direct client contact (one-on-one therapy sessions), phone consultations, and consultation with other professionals.

Payment: The person who completes the Party Responsible for Payment form is responsible for payment of all services rendered. TALK does not accept insurance. Upon request, documentation of therapy services can be provided so clients can request reimbursement from insurance or an FSA. Payment is due at the time services are rendered unless you have made other arrangements in advance. For children scheduled for individual therapy without a parent present (e.g., at school) payment should be made in advance or be sent with the child. Accounts more than 30 days overdue will be subject to a $25 late fee and 5% interest charge. Accounts more than 60 days overdue will be sent to collection. TALK may, at times, run promotional discounts or provide discounts for families with extenuating circumstances. A returned check fee of $35 will be applied to returned checks to cover banking fees TALK incurs. 

Termination of Services: Clients may terminate therapy services by phone, email, written notice or in person, at any time, for any reason. In the event that you do not honor your financial obligations to TALK and remain delinquent on your account for more than 60 days, services will be terminated. If a client accumulates three no-shows, termination of therapy is warranted. TALK reserves the right to terminate services if the therapist determines that the therapy schedule is not aggressive enough to guarantee positive outcomes in a reasonable amount of time.

Feedback: Comments, Questions, Complaints: All feedback is welcome! TALK strives to be the best in pediatric speech/language therapy. Positive comments are always welcome, and information about things TALK can do better is very valuable. If there is something you are not happy with, please bring it to our attention. Every effort will be made to make the necessary changes to make your experience positive.

Changes in Policy: TALK reserves the right to make policy changes at any time. Clients will be informed of any policy changes prior to their implementation.